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TCT Receives Livable Community Award

by TCTacoma
April 14th, 2014

The Port of Tacoma recognizes strong, supportive relationships with customers and stakeholders by honoring three with the third annual Summit Awards at the Port’s 2014 Annual Breakfast.

This category of leadership, Livable Community, recognizes a project, program or initiative that made a positive contribution to Pierce County through social responsibility. Criteria include philanthropy and charitable giving, community service and employee volunteering, community engagement and outreach, and employee development.

Livable Community Awarded to the Transportation Club of Tacoma
The Transportation Club of Tacoma, founded in 1926, serves Tacoma and Pierce County charitable organizations, while educating and connecting the transportation industry. Since 1999, the Transportation Club of Tacoma has raised more than $1 million in food purchases for the Emergency Food Network to help feed the hungry in our community. The club also has distributed $145,000 in scholarships in the past 10 years and the Spring Open Charity Golf Tournament last May raised $15,000 to be shared between Mary Bridge Children’s Hospital and Habitat for Humanity. Support for those two organizations has also included donations of toiletries and bandages for patients and their families, as well as volunteers at a Habitat for Humanity job site.

Categories FYI

Forklift Safety 101

by TCTacoma
January 27th, 2014

As with all aspects of life, there are governing rules and laws to protect us from accidents and harm. You are taught to look both ways at an intersection and to always wear a seatbelt. A set of laws also applies to your business, especially since your business uses industrial equipment.

In order to enforce safety and health standards, guidance to compliance staff is needed. States are expected to have enforcement policies and procedures which are at least as effective as those as Federal OSHA regulations. Employers are also responsible for providing training that is site specific. Since Dec. 1998, OSHA has mandated that all companies provide such training. Failure to do so could result in citations and most importantly put your employees at risk.

Training:
*Training must be a combination of classroom and hands on training (classes taught through video or cd are not enough)
*Training must be site specific and must be trained on the equipment they will be using in a specific environment.
*Training must be in full compliance with OSHA Regulations.

After initial training, employers are responsible for refresher training if any of the following occur:
*An operator is using a machine unsafely.
*An operator has been observed to have operated a machine unsafely.
*Has been involved in an accident.
*Have been assigned to operate an unfamiliar truck.
*You place them on a unfamiliar route.

At least once every three years your company is required to evaluate your operator’s performance. OSHA has specific regulations for each specific operators use and is specific to each class of forklift. It’s best to review OSHA regulations 29CFR1910.178(l).

Training is simply the single most important factor to help prevent accidents.

Categories FYI

Fun At 2013 TCT Habitat Day!

by TCTacoma
June 28th, 2013

Building A Foundation With Our Community

The first three homes at The Woods at Golden Given are well underway. When complete, The Woods will offer 30 units of affordable homeownership to low-income families in Pierce County.

Each June, TCT members plan a Saturday to provide lunch to Habitat for Humanity volunteers. This year, TCT also had volunteers to help with the build.

This was a wonderful opportunity to witness first hand how funds raised at the Spring Open contribute to the building of new homes.

A big thank you to TCT Board member Mark MacLeod of Best-Ways for coordinating this event!

 

We had a great time at the 2013 Habitat Day! Take a look at these photos.

Categories Charity Event, Events, FYI

Relationship Selling: What you must have!

by TCTacoma
May 5th, 2013

Trust

People tend to do business with those they like and trust. How do you build trust in a business environment? Let your prospects and customers get to know you. Make sure they understand why you started your business, and why you believe in your product or service. You might also get involved in industry or neighborhood organizations where you can meet your prospects and customers in a different environment. They can experience another side of you, and get to know you as a person, not just as a vendor. While you are still selling the benefits of your product or service, you are also selling yourself. Build trust by keeping your word. From follow-up calls to delivering on time, keeping your word can be one of your most powerful sales tools. Of course unexpected things do happen, and sometimes you cannot keep your promises. When this occurs, communicate with your prospect or customer offer your help, and inquire whether the change is workable.

Listen More Than You Talk

The better your product or service fits your customers’ needs, the more sales you will have. When customers know you sincerely care about what they want and need, they will feel secure that they are making the right decision in buying from you. When you listen more than you talk, customers realize you are genuinely interested in them, and that you are trying to understand their specific situation. They feel more comfortable with you, and will soon realize you are on their side. Make active listening a regular practice, and you will find it much easier to create excellent relationships with your customers.

Ask For The Business

Relationship selling does not consist of a simple set of techniques you have to master. It is a way of conducting yourself in the business world that is flexible, cooperative and professional. When selling in a context of building healthy relationships, you are operating as an ethical, considerate and helpful human being. You are also building your communication and other personal development skills. This is not only satisfying, but also quite effective in creating a steady stream of sales for your business.

*Excerpted with permission from “Small Business Success” magazine, Volume 5, produced by Pacific Bell Directory in partnership with the U.S. Small Business Administration and the Partners for Small Business Excellence.

Categories Educational Development, FYI

Creating Engaged Employees & Customers

by TCTacoma
May 5th, 2013

Employee engagement is a force that drives business outcomes. Research by the Gallup organization shows that engaged employees are more productive, more profitable, more customer focused, safer and more likely to stay with your organization for the long term. Employee engagement is a strategic approach for driving improvement and organizational change. It directly affects customer engagement – which affects your bottom line. The best performing companies know that developing an employee engagement strategy that is linked to the achievement of corporate goals, will help them create long-term, sustainable success in the marketplace.

According to extensive Gallup research, only 29% of the workforce is engaged – the other 71% fall into the disengaged/actively-disengaged group:

  • 29% Engaged: Work with passion and connection to the company. They drive innovation and move the organization forward
  • 52% Disengaged: Essentially “checked out.” Putting time, but not energy or passion, into their work.
  • 19% Actively Disengaged: Not just unhappy – also acting out their unhappiness. Undermine what their engaged coworkers accomplish.

These findings are based on The Gallup Q12, a survey designed to measure employee engagement. Researchers found that there were 12 key expectations, that when satisfied, form the foundation of strong feelings of engagement:

  1. I know what is expected of me at work.
  2. I have the materials and equipment to do my work right.
  3. At work, I have the opportunity to do what I do best every day.
  4. In the last seven days, I have received recognition or praise for doing good work.
  5. My supervisor, or someone at work, seems to care about me as a person.
  6. There is someone at work who encourages my development.
  7. At work, my opinions seem to count.
  8. The mission or purpose of my organization makes me feel my job is important.
  9. My associates or fellow employees are committed to doing quality work.
  10. I have a best friend at work.
  11. In the last six months, someone at work talked to me about my progress.
  12. This last year, I have had opportunities at work to learn and grow.

What do you feel the engagement levels are in your organization? What is your percentage of Engaged, Disengaged and Actively Disengaged employees? What is this costing your organization – not just in terms of revenue, but also in creating innovative solutions and attracting/retaining top talent and customers? Can you take your organization where you want it to go with your current engagement percentages?

Working on Gallup’s Q12 elements will help you positively affect employee (as well as customer) engagement in your organization. Start at the top and work your way down the list – working one or two elements at a time and getting it right will be better than trying to work on all of them at once. More engaged employees leads to more engaged customers – and that leads to more engaging profitability!

This article provided by TCT Education Committee member, Norma Dompier, President, RedBike International – Engaging People & Organizations, Norma (at) RedBikeInternational.com. Information from Gallup.com.

Categories Educational Development, FYI

Your Company Could Be In The Spotlight!

by TCTacoma
December 26th, 2012

 

Put your company in TCT’s Company Spotlight! This is a great opportunity to get your organization’s information out to 135+ people that attend our monthly luncheons, plus to over 5oo+ people that frequent our website each month.

For $200, you receive:

  • 2 minutes at the podium during the monthly luncheon to tell everyone about your company, as well as the ability to show your information on the screen before the meeting and during your presentation
  • Table at the front entrance of the luncheon to display your information
  • Opportunity to place information about your company on each of the tables
  • An “ad” in the TCT newsletter (approximately 1/4 page) which is emailed to 450+ members
  • Page on the TCT website that spotlights your company – you can design it to include any information and links you wish

This is a great opportunity to get your organization known to many others in the Club!

Sold Out for 2013 – We are collecting names for 2014!

If you are interested in putting your company in the spotlight in 2014, contact Norma Dompier, RedBike International, at norma (at) RedBikeInternational.com, or call Norma at 253-851-1312.

Categories Company Spotlight, FYI, Updates

Doing Business in China

by TCTacoma
December 23rd, 2012

Did you know that TCT has a foreign correspondent?! Tom Owens of IKEA has been a long time TCT member and is currently on assignment (with IKEA) in Shanghai. Tom was transferred last year to China, and he has been on assignment there previously. Tom still maintains his membership at TCT and is still a member of the TCT Education Committee!

Doing Business In China

Doing business in China even for the old veterans can be a challenge. For the newcomer, the business rules and the incorporation process in the Middle Kingdom can truly be a mystery. The following is a brief introduction for foreign companies to start the process.

In China, it is not possible to incorporate a company to perform a general range of business activities. The incorporation process requires investors to specify a business scope which describes the company’s proposed business activities (such as buying, selling, distributing, providing services, importing, exporting) and the industry sectors in which it will conduct such activities. Once formulated, the proposed business scope is subject to review and approval by the Chinese authorities.

The PRC Foreign Investment Industrial Guidance Catalogue is the most important tool for determining whether activities in a proposed industry sector will be acceptable. The Industry Catalogue classifies industries into three categories: encouraged industries, restricted industries and prohibited industries. For industries such as oil and gas exploration, automobile manufacturing, and cargo shipping, a company cannot be established by a foreigner without a Chinese partner.

The business scope is one of the central points that are reviewed by the Chinese authorities as part of the incorporation process. It must be precise and correspond to the type of business the company will undertake. Establishing a business in China is normally more time-consuming than most foreigners are accustomed to. If anyone needs more detailed information, please contact me.

This article is provided by TCT Education Committee Member, Tom Owens, who in on an international assignment in Shanghai, China with IKEA, tom.owens(at)ikea.com.

Categories Educational Development, FYI

Role of Short Line Railroads

by TCTacoma
August 9th, 2012

It began with the Staggers Rail Act of 1980 which essentially deregulated the American railroad industry and ended most of the economic regulation that had been in place for nearly a century. Among other things, this federal legislation provided the major railroads, or Class Ones, an exit strategy for unprofitable lines which they had been forced to operate. They quickly capitalized on new-found freedoms and began to market unproductive branches to entrepreneurial short line companies, investors, operators and railroaders. The small railroad industry embarked on an unprecedented rebirth which gave rise to a dominating presence of Class II Regional and Class III Short line Railroads who continue to play a vital role in the resurgence of America’s rail renaissance.

America’s short line railroads serve as the primary feeder system for the national rail network and according to the American Short line and Regional Railroad Association (ASLRRA), Short lines pick-up and/or deliver one out of every four  railcars moving on the entire national railroad complex. They employ nearly 20,000 people, serve over 13,000 facilities and haul over 14 million carloads per year. Short lines are not only creating American jobs and fueling economic growth in rural and small town America, but they provide vital, high-profile, rail service to the largest Ports in the country and keep critical freight traffic moving safely and efficiently. These “local railroads” are restoring connections to innumerable local communities and small businesses and are gaining strength by providing customized first mile, last mile service that the larger “hook and haul” Class I’s have spun-off to focus on their Transcontinental product.

This customer-centric mentality has fostered increased opportunities for development of niche business and driven improved competition for truckload traffic. The Short line advantage for shippers is that local and regional rail carriers often connect with more than one Class I railroad, which translates into lower costs, more flexible service offerings, greater market reach and ultimately cost-competitive transportation. Again, according to the ASLRRA, there are over 550 Short line and Regional railroads which operate in 49 states and bring efficient and reliable rail service to thousands of communities which may have otherwise lost their connection to the nation’s mainline railroad system.

America’s short line railroads provide discernible fuel savings and environmentally friendly shipping as railroads consume one-third less fuel than trucks per ton mile moved. Railroads reduce congestion by taking millions of truck loads off the highway; are cost efficient and the best choice for the environment – especially when utilizing innovative locomotive technologies which significantly reduce gas/particulate emissions.

In summary, Short line and Regional railroads have ensconced themselves in the transportation industry as leaders in keeping the country’s economic engine running. Short lines have filled a critical gap left by the departure of the large freight railroads. They continue to focus on the importance of the customer and development of those areas connected to the main railroad and network, and ultimately to global markets and beyond.

This article is provided by TCT Education Committee member, Tim Flood, Operations Manager, Tacoma Rail, tim.flood (at) cityoftacoma.org

Categories Educational Development, FYI
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